Shipping policy

Orders can only be cancelled if it has not shipped. Items can be returned for exchange or store credit only.

Pre-order items cannot be cancelled.

The buyer is responsible for the delivery cost of your return.

If you wish to return an item, your item must be unworn, unwashed, undamaged, and in the original packaging.

Items that do not meet these conditions will be refused and returned to the shipper's address on file.

Should you run into these issues, please email us at info@lillyluxxee.com so we can further assist you.