Refund policy
LILLYLUXXEE RETURN DETAILS
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will gladly accept a return of any fully priced item for a refund or store credit subject to the following conditions.
- items must be posted in the mail within 14 days of receiving your order.
- items must be returned in original condition, unworn, unaltered, unwashed including tags. Please take care when trying on garments, as we cannot accept garments that show any signs of marks, hairs, makeup stains, odours, or the scent of perfume. Any garments that appear to have been worn, washed, or altered in any way will be refused and returned to you.
Should we identify unreasonable patterns of returns or purchase, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders
We have a 14 working day return policy, which means you have 10 working days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lillyluxxee.com. Please note that returns will need to be sent to the address provided to you via email.
You can always contact us for any return question at info@lillyluxxee.com
LILLYLUXXEE EXCHANGE DETAILS
Due to the limited nature of our pieces, we do not offer exchanges. If you would like a different size or alternative item, we recommend purchasing the new item and following the returns process for the original item.
If you choose to use your own shipping method, our return shipping address will be provided to you once you have processed your returns online. We recommend returning items through traceable mail and that customers ask for proof of postage at the time of posting return items as LILLYLUXXEE cannot issue a refund on items that are not received.
The goods are the responsibility of the customer until they are returned to LILLYLUXXEE. LILLYLUXXEE will not issue a refund on item/s that are not received or are lost in transit.
Return shipping is at the customers expense and is non-refundable.
LILLYLUXXEE TIMELINE
Please allow 2-5 business days for a refund to be processed from the date that the returned item is received by LILLYLUXXEE.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for purchase.
Once the return has been processed you will be notified via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal, AfterPay or Klarna account that the payment originally came from. If orders are paid for via a Gift Card / Store Credit voucher code, refunds will be issued via a new Gift Card / Store Credit voucher code